LMS Implementation Specialist

Milwaukee, WI
Full Time
Product
Mid Level

Our Story:
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.

As a member of the team, you can expect to:

  • Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
  • Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
  • Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.

The Role:

The Learning Management Systems (LMS) Implementation Specialist plays a pivotal role in onboarding CPI customers interested in utilizing CPI’s eLearning courses within their own LMS platforms. This role will act as the primary contact for customers while actively working through the implementation process, supporting the customer with any issues or questions. This role will also serve as a liaison to sales and Technology Services, tracking the usage of CPI online courses across various platforms and restricting access as needed. In addition, this role will act as an LMS administrator and junior eLearning developer by adding, testing, and updating eLearning course files as required.

What You Get To Do Everyday:
 

  • Assist customers through various LMS course implementation processes (Dispatch, HealthStream, and others).
  • Track customer implementations and maintain access levels.
  • Assist the Sales team with questions about the implementation process of eLearning course functionality and LMS compatibility.
  • Partner with Technology Services and Revenue Operations teams to track course usage and disable access as needed.
  • Maintain course libraries with the most up-to-date CPI online courses for use by dispatch customers and on the CPI LMS (CPI Learning).
  • Test and identify eLearning course issues relating to design, usability, and continuity.
  • Identify and perform ongoing course maintenance as necessary and under the guidance of the eLearning Technical Manager.
  • Perform other position-related duties as assigned.

You Need to Have:

  • Bachelor’s degree or equivalent work experience
  • Three years or more of work experience with an LMS platform
  • Ability to successfully communicate to multiple levels of technical understanding
  • Ability to work independently with minimal oversight as well as actively contributing to a project
    team
  • Strong written and verbal communication skills
  • Strong attention to detail
  • Ability to multitask, prioritize and organize efficiently
  • Accountability for work produced
  • Positive attitude, high-energy
  • Well-developed interpersonal skills

What We Offer:

  • $60,000 annual salary
  • Annual company performance bonus
  • Comprehensive benefits package
  • 401k
  • PTO
  • Health & Wellness Days
  • Paid Volunteer Time Off
  • Continuing education and training
  • Hybrid work schedule

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

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