LMS Implementation Specialist

Milwaukee, WI

Full Time

Product

Mid Level

Our Story:
Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, corrections, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security^SMof everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us, and informs our core beliefs.

As a member of the team, you can expect to:

Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.

The Role:

The Learning Management Systems (LMS) Implementation Specialist is responsible for building relationships and providing excellent customer service to customers interested in implementing CPI’s online courses into their LMS. This role will act as the main contact while actively working through the implementation process, supporting the customer with any issues or questions that arise. This role will also serve as a liaison to sales and Technology Services, tracking the usage of CPI online courses across a variety of platforms and disabling access as needed. In addition, this role will assist with the administration of the CPI LMS, including adding and updating eLearning course files as needed.

What You Get To Do Everyday:

Assist customers through various LMS course implementation processes (Dispatch, HealthStream, and others).
Track customer implementations and maintain access levels.
Assist the Sales team with questions on the implementation process and LMS compatibility.
Partner with Technology Services and Revenue Operations in creating and maintaining seat reporting for dispatch, HealthStream, and other third-party LMS clients.
Partner with Technology Services and Revenue Operations teams to track course usage and disable access as needed.
Maintain Xyleme libraries with the most up-to-date CPI online courses for use by dispatch customers and on the CPI LMS (CPI Learning).
Manage loading and change management of all CPI Learning online courses.
Assist in the creation and testing of eLearning courses.
Test and identify eLearning course issues relating to design, usability, and continuity.
Provide support to customers and internal CPI staff with LMS and eLearning questions and issues.
Serve as a resource for those who support CPI’s LMS and customers who utilize CPI’s eLearning courses.
Perform other position-related duties as assigned.

You Need to Have:

Bachelor’s degree or equivalent work experience
Three years or more of experience working with an LMS
Working knowledge of Xyleme libraries and learning management systems
Experience working with Adobe Captivate or Articulate Storyline
Ability to successfully communicate multiple levels of technical understanding
Ability to work independently with minimal oversight as well as actively contributing to project
teams
Strong written and verbal communication skills
Strong attention to detail
Ability to multitask, prioritize and organize efficiently
Accountability for work produced
Positive attitude, high-energy
Well-developed interpersonal skills

What We Offer:

$60,000 annual salary
Annual company performance bonus
Comprehensive benefits package
401k
PTO
Health & Wellness Days
Paid Volunteer Time Off
Continuing education and training
Hybrid work schedule

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

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Please review our open positions and apply to the positions that match your qualifications.

Make a difference through your work – You’ll be proud to tell your family and friends about what you do.

Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.

Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.

LMS Implementation Specialist

Apply for this position